About Your Appointment
- One appointment is for one person. If you want another member of your family to see the doctor or nurse, please book a further appointment.
- Appointments with a GP are for ten minutes in duration and it is unlikely the doctor will be able to deal with more than 1 problem
- If attending the practice for a face to face appointment, please ensure that you have a face covering/mask.
- Do not attend your appointment if you have any COVID-19 symptoms
- If you would like a chaperone please speak to the doctor
- If you need an interpreter please ask the receptionist to organise for you on booking your appointment
Before entering general practice, doctors are required to spend a year attached to an approved practice.
We are recognised as a training practice and will frequently have doctors joining us for the period of familiarisation with general practice. All doctors are fully qualified and often widely experienced in hospital specialities.
We also have nurses, midwives and health visitors in training positions and medical students in the practice.
At this unprecedented time, our Patient Navigators may ask you a series of questions concerning symptoms you may be experiencing. When making an appointment you may be asked if a telephone consultation with the doctor or nurse practitioner would be more helpful to you. It is very important that we have your correct contact details. Please note that all calls are monitored and recorded for training purposes.
If you require urgent, on the day advice the duty doctor will deal with your call. If you wish to speak with a particular doctor or nurse practitioner for non-urgent enquiries your request will be passed on to them to deal with when they are next on duty. Please make this clear to the receptionist when leaving your message.
If you are too ill to attend the surgery you may request a home visit. Whenever possible please telephone the surgery before 10:30am. You will be asked information about your illness so that the duty doctor can prioritise the home visits for the day.
New guidelines – There are new guidelines regarding Home Visits. Patients who live outside the practice area will not be eligible for home visits carried out by the surgery. They will be seen by another provider which is co-ordinated by NHS England via the 111 service. This will be explained to you when registering at the practice.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.